Privacy Policy

Introduction

At Renvia IT Ltd ("we", "our", "us"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our services or interact with our website.

We are a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered office is located in Milton Keynes, United Kingdom.

Information We Collect

We may collect and process the following data about you:

Personal Information

• Contact details (name, email address, phone number, company name)
• Business address and collection location details
• Payment information for service transactions
• Communication preferences

Technical Information

• IP address, browser type and version, time zone setting
• Browser plug-in types and versions, operating system and platform
• Information about your visit, including URLs, clickstream, and page interaction

Equipment Information

• Details of IT equipment for collection and processing
• Asset lists and inventory information
• Certification and compliance requirements

How We Use Your Information

We use your information for the following purposes:

Purpose	Legal Basis
To provide our IT recycling services	Contractual necessity
To process payments and send invoices	Contractual necessity
To communicate about your collection	Legitimate interests
To send marketing communications (with consent)	Consent
To improve our website and services	Legitimate interests
To comply with legal obligations	Legal obligation

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

• Service Providers: With trusted partners who help us deliver our services (e.g., payment processors, logistics partners)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit consent for specific sharing

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These include:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and testing
• Staff training on data protection
• Secure disposal of data and equipment

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights

Under data protection laws, you have rights including:

Right to Access

You have the right to request copies of your personal information.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data.

Right to Object to Processing

You have the right to object to our processing of your personal data.

Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at privacy@renviait.co.uk to exercise any of these rights.

Cookies and Tracking

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

We use the following types of cookies:

• Strictly necessary cookies: These are required for the operation of our website
• Analytical/performance cookies: These allow us to recognize and count visitors
• Functionality cookies: These are used to recognize you when you return to our website
• Targeting cookies: These record your visit and the pages you have visited

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

International Transfers

We do not transfer your personal data outside the United Kingdom. All data processing activities occur within the UK. If this changes in the future, we will update this policy and ensure that appropriate safeguards are in place to protect your personal data.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information.